Last updated: 13th June, 2024
NexGenFinance is committed to safeguarding your privacy and ensuring that your personal data is protected in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us through our website, services, and telephone communications.
1. Visitors to Our Website
Cookies
Our website uses cookies to enhance your experience and provide personalized services. Cookies are small files stored on your device, such as your computer or mobile phone, that help us remember your preferences and understand how you use our site. For more details on how we use cookies, please refer to our Cookie Policy.
Website Usage Information
We may collect information about your usage of our website, including your IP address, device type, and how you navigate the website. This information may be used to monitor website usage and improve our services. We may share such information with third parties who help us deliver our services.
Third-Party Links
NexGenFinance may contain links to websites owned and operated by third parties. Please note that these websites may have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before submitting any personal data to these websites.
Transfers Outside of the EEA
Any information you provide to us will typically be stored in the UK. To maintain and improve the functionality of our website, it may be necessary for your information to be processed in countries within or outside of the EEA temporarily. In such instances, we will ensure appropriate legal, technical, and organizational measures are in place to ensure that our obligations regarding your information are met.
2. People Who Send an Enquiry on Our Website
If you connect with a professional through our website by sending an enquiry directly to them or using our match form, you will provide us with personal information.
Third-Party Information
If you provide information on behalf of a third party (e.g., seeking services for a relative), ensure you have the authority and consent of the individual to whom the information belongs.
Data Storage and Usage
We store your information securely and use it to find a professional who can help you with your enquiry. If the professional you contact is unavailable, we will try to find another local professional who matches your search criteria. If necessary, NexGenFinance or a third party may contact you to validate and enhance your initial information for further matching.
Data Sharing with Professionals
If a professional wishes to respond to your enquiry, we will pass your information on to them. Your information will not be shared with any other parties.
Communication Preferences
You may choose to opt in to receive additional communications from us, and you can opt out at any time by using the relevant checkboxes on our forms, in your account, or by clicking the unsubscribe link in emails. You can also unsubscribe by contacting us at contact@nexgenfinance.co.uk.
Payment Information
We do not collect any credit card or other payment information from consumers.
3. People Who Create an Account on Our Website
If you choose to create an account on our website, you will provide us with personal information.
Data Storage and Usage
NexGenFinance stores this information securely to provide you with relevant content and features in your account. Your information will not be shared with any other parties.
Communication Preferences
We may use your data to provide you with information that may interest you. You will need to opt in to receive these communications. You can opt out at any time by using the relevant checkboxes, in your account, or by clicking the unsubscribe link in emails. You can also unsubscribe by contacting us at contact@nexgenfinance.co.uk.
4. Professionals Who Subscribe to Our Website
Information We May Collect
When you subscribe to a professional plan on NexGenFinance, you are entering into a contractual agreement with us. We may ask for business information, including personal details.
Profile Management
You are responsible for the content of your profile. You may amend your profile at any time by logging into your account or contacting our Customer Success team.
How We Use the Information
We use your information to:
- Fulfill our obligations to you under our contractual terms.
- Ensure that content from our site is presented effectively for you.
- Provide you with information, products, or services that may interest you.
- Notify you about changes to our services.
We may also use aggregate information for monitoring website usage to help us develop NexGenFinance and our services. This may be shared with third parties but will not include information that can identify any individual.
Communication Preferences
We may use your personal information to send you information about our products and services, which we believe may be of interest to you. You may opt out at any time by logging into your account or clicking the unsubscribe link in emails.
Disclosure of Information to Third Parties
We may need to collect information about you and your computer when you log in or register with us. We will share your information if legally obligated to do so or as agreed in our terms of use.
Public Information
Profile information submitted for display on NexGenFinance is intended for the public domain and is therefore not private. By submitting your profile, you grant us permission to use this information as described.
5. How We Store Your Information
We take your online security seriously. Full details of how we protect the information you provide are given below:
- Encryption: For consumers and professionals, all information you input is encrypted using secure server software.
- Payment Security: For professionals making purchases on our website, credit card numbers are encrypted before processing and when stored in our database.
- SSL Technology: We use Secure Sockets Layer (SSL) technology to protect your personal information and payment details.
- Compliance: We comply with all UK Data Protection Legislation to ensure your personal information is kept secure and processed lawfully.
Transmission of Information
The transmission of information via the internet is not completely secure. While we strive to protect your data, we cannot guarantee the security of your data transmitted to or from our site; any transmission is at your own risk. Once received, we use strict procedures and security features to prevent unauthorized access.
6. Privacy Policy Regarding Customer Calls
At NexGenFinance, we are committed to protecting your personal data in accordance with the GDPR. When you contact us via telephone through our website, we may collect and process certain personal information as outlined below:
Data Collection
During your call, we may collect personal information such as your name, phone number, and any other details you choose to provide.
Purpose of Data Use
The information collected will be used for:
- Responding to your inquiries or requests.
- Improving our services based on feedback received during calls.
- Training our staff to enhance customer service quality.
Call Recordings
In some cases, calls may be recorded for quality assurance and training purposes. We will inform you at the beginning of the conversation if your call is being recorded.
Data Sharing
We may share your personal data with trusted partners who assist us in providing services or support related to your inquiry. These partners are obligated to protect your information and only use it for the purposes specified by us.
Your Rights
Under GDPR, you have rights regarding your personal data, including access, rectification, erasure, restriction of processing, and objection to processing. If you wish to exercise these rights or have any questions about our privacy practices regarding call handling, please contact us at contact@nexgenfinance.co.uk.
By calling us through our website, you consent to the collection and processing of your personal data as described in this policy.
7. Your Agreement
By subscribing or otherwise using NexGenFinance, you agree to your information being gathered and used as described in this policy.
Policy Changes
If we change our privacy policy, we will post the changes on this page and may place notices on other pages of our website. Continued access and use of the website signify that you agree to any such changes.
8. Your Rights
Under the Data Protection Laws, you have important rights, including:
- Access: Access to your personal information and supplementary information.
- Correction: Require us to correct any mistakes in your information.
- Erasure: Require the erasure of personal information in certain situations.
- Data Portability: Receive personal information in a structured, machine-readable format.
- Objection: Object to processing for direct marketing or decisions taken by automated means.
- Restriction: Restrict processing of your personal information in certain circumstances.
For further information on these rights, contact the Information Commissioner’s Office.
If you wish to exercise any of these rights, please:
- Email us at dataprotection@nexgenfinance.co.uk.
- Provide enough information to identify you, such as your name, address, and order number.
- Provide proof of your identity and address.
- Specify the information to which your request relates.
Lodging a Complaint
If you have any concerns about how we use your information, we hope to resolve them. You also have the right to lodge a complaint with the Information Commissioner at ico.org.uk or call 0303 123 1113.
9. How to Contact Us
We welcome your views about this site and our privacy policy. If you have any queries or comments, please contact us at:
NexGenFinance
[Address]
[City, Postal Code]
[Email Address]
[Phone Number]
10. Website Disclaimer
This website contains information on financial advisers, mortgage advisers, and other professionals who provide advice and services in the UK. The information is directed only at persons in the UK.
NexGenFinance and its affiliates do not endorse or approve any of the professionals listed or the advice they may provide. While we undertake checks to ensure that the information provided is correct, it is your responsibility to verify that the adviser is independent and suitable for your needs.
The materials contained on www.nexgenfinance.co.uk are provided for general information purposes only and do not constitute professional advice. NexGenFinance accepts no responsibility for any loss that may arise from reliance on information contained in this site or provided by third parties. Any links to third-party sites are provided solely as a convenience to users and at your own risk.
NexGenFinance gives permission for the downloading, printing, and temporary storage of documents or pages on this website for personal or internal business use. Reproduction or transmission of the contents of this website is prohibited without prior written consent.
